3 Replies Latest reply on Sep 20, 2018 11:21 AM by Jep Castelein

    (Actually) Sending Email to Duplicate Leads

    Eben Saputra

      Situation:

       

      At our clinics, we have several patients that share the same email address but with different name

      (Usually for older couples. Not all patients have emails after all)

       

      Problem is, when they have appointment in same day, we send only one notification instead of two.

      This is due to Marketo's default behavior to avoid sending duplicates

       

      Question is: how to, for certain campaign, to bypass this behavior?

      If there are clients with same email but different name, we want to send not only just once