5 Replies Latest reply on Sep 19, 2018 10:15 AM by Grégoire Michel

    Reporting on Leads/Contacts not making it into Salesforce Campaign

    Kristina Jobert

      Hi Community,

      We have been getting some time out issues from Salesforce which results in members not being added into their corresponding Salesforce campaigns (but who are marked as success in Marketo). This heavily skews reporting for our marketing teams with the discrepancies in numbers between the 2 systems.

      Since we cannot isolate the errors in Marketo, we're struggling to pull a report / smart list on campaign members who have failed to have been added to Salesforce campaign.

       

      Here is what the errors look like:

      {cannot reference converted lead}

       

      CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: Contact_Trigger_AIUDUD: execution of AfterUpdate caused by: System.DmlException: Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: [] () \n

       

       

      Sanford Whiteman Rajesh Talele Darrell Alfonso Rajesh Talele Joe Reitz Gregoire Michel