AnsweredAssumed Answered

Merge Lead and Contact, but do not convert

Question asked by Soledad Angel on Aug 30, 2018
Latest reply on Aug 31, 2018 by Grégoire Michel

Hi all,

 

As per Marketo:

  • When merging Leads and Contacts together, all Leads are converted to Contacts prior to merging per normal Salesforce rules.

 

 

Is there a way to merge two people in Marketo, but keeping the Lead, instead of Contact? In many instances, the contact in SFDC does no longer exist, but the record remains in Marketo, hence when I merge the two people, understands that needs to convert the lead into a contact. Is there any way to avoid the behavior?

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