3 Replies Latest reply on Aug 25, 2018 5:48 AM by Dave Roberts

    Email Rendering Problems Redux and Redundant

    Ed Selby

      I used the Marketo standard email design template. It looks good. Then I ran it through 250ok and a few test platforms. WTF?

      That horrible green color you see does not exist ANYWHERE in the html of the email (got the hexcode for that color - searched the code - doesn't exist). Not only that, but the 250ok engine shows this for my primary email platform

      And this is how my desktop client renders it

       

      Am I going to have to go with a non-Marketo solution to create cross-platform compatibility?

        • Re: Email Rendering Problems Redux and Redundant
          Dan Stevens

          I notice the green background color - and a bunch of other wonky colors throughout - when you analyze the raw HTML file of an email editor 2.0 template.  But when I build an email from the template, it appears as normal.  Based on your screenshots above, you seem to be doing the latter - so no idea why some clients are displaying that green background.

          • Re: Email Rendering Problems Redux and Redundant
            Dave Roberts

            Hey Ed,

             

            Im not sure if it's the case here, but I've seen this bright green (and sometimes "link blue") show up in place of variables that aren't rendering. For example, when I pull my Marketo code (variables and all, template code) and fire it up in my browser (outside of Marketo), anywhere that I've got a bg-color variable set on one of my modules, the browser picks a pretty loud color to substitute the ${VariableName} for. Could it be the case that this email got broken from the template by using the "edit code" functionality? When you look at the file-tree for this asset, on the right hand side it should say Template: Your Template Name Here. If you're seeing Template: None, that could maybe be a reason that the variables weren't unfolding in some places, but Im not sure.

             

            I haven't used 250ok so Im not as familiar with their testing setup, but is there any chance that you've got the body color setup as a variable? Maybe there is a chance that isn't rendering for some reason -- double check the variable syntax and placement against the Marketo Docs (I've mispelled variables and seen something like this). My thoughts here are that it's not replacing the variable name w/ that color and trying to render something like "color:${VarName}" instead of "color:#ffffff;" or something like that.