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Tokens in To Other Email

Question asked by Joe Rodden on Aug 20, 2018
Latest reply on Aug 20, 2018 by Joe Rodden



In our Salesforce instance there are three people that we want notified when a Contact or Lead MQLs. The BDA, Account Owner, and AM. Every Account has an owner but not every account has an AM or BDA. Our leads when hooked up to an existing account will pull this information down as well as our contacts so the fields are coming over to Marketo fine.


I've used token in the Send Alert step in our MQL flow, however I've noticed that though the step seems to succeed in the 'Results' tab the email doesn't actually send. My guess is because the AM and BDA are sometimes blank so the email tries to send to, {blank}, for example.


My questions are 1. Would having a blank token stop the email from sending? 2. What would be the best way to set this up? Would we need to have constraints/choices in the flow step to check for the data not being null?