3 Replies Latest reply on Aug 17, 2018 11:22 AM by Sanford Whiteman

    Link Trigger on Secondary Offer not working

    Smart Bug



      We have an offer that is gated, and when the user goes to the thank you page, we have another link for a demo request that we want to track and when clicked trigger  an additional campaign flow. We want to refrain from using a second form.


      We have two Smart Campaigns: 1 for the initial offer that is working just fine. Users are required to fill out a form on the first Landing Page, and once that form is submitted they are put through the email flow. Then the second smart campaign is meant to kick off once the user clicks on the "request a demo" link on the offer Thank You Page. I've tried the following for the second campaign smart list, but nothing has seemed to work:


      • Clicks on a link (with webpage restraint)
      • Clicks on Link (with referrer restraint)
      • Clicks on a link (with website and referrer restraint)
      • Visits webpage (final demo request TY page with referer restraint)


      When I look at the test email's activity logs, the webpage visit and clicked link are being tracked, so if a trigger on the page doesn't work, is there a way to send an internal notification to our sales team instead?


      Thank you in advance!

        • Re: Link Trigger on Secondary Offer not working
          Sanford Whiteman

          "Constraint," not "restraint."


          But what you haven't specified is what happens when you don't constrain at all. And also, please provide screenshots of the ActLog detail for the Activity you're trying to catch (always start from there) and the SC setup.

            • Re: Link Trigger on Secondary Offer not working
              Smart Bug

              My apologies, yes I meant constraints.


              And yes, I've tried trigger criteria without using constraints as well. Below of the steps of what we're looking for in a bit more detail.


              • website visitor request content by filling out form on LP 1.
              • The visitor is redirected to Thank You page where they can access the first offer, and they are put into a flow via the first Smart Campaign. On this same thank you page, we have a secondary offer for a demo -- CTA is to click a link.
              • The visitor is then taken to a second thank you page to follow up regarding demo requestion.
              • When user clicks the link, we would like that to trigger another smart campaign for demo follow up.

              In terms of the activity log, see screenshot.



              So the alert trigger is working(but I believe it's actually from a previous form)!


              Thank you!