2 Replies Latest reply on Aug 6, 2018 1:04 PM by Justin Laberge

    Lead Gen and Partitions

    Kevin Lustgarten

      Our Marketo DB is divided into several partitions.

      We use email address and a unique key for deduping. The same email address can be in a single partition more than once if the unique key is different, which is possible.

       

      Recently we launched several lead generation programs.

       

      Here's my challenge. There's a potential issue where a lead may already exist in one of the partitions of our instance. So the person goes to fill out the form, but I don't think Marketo will add the lead to the database.

      We're an insurance company, so someone can be a Member Customer... s/he can also be an Employer Group Admin...and potentially a broker too. (these are some of our partitions)

       

      So I think these leads end up in a black hole.

       

      Is there a way we can get around this?