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Webinar Registrations Across Workspaces and Partitions

Question asked by Greg Lang on Aug 7, 2018
Latest reply on Aug 7, 2018 by Josh Hill

Hi everyone,


I’m having an issue regarding webinar registrations across partitions and workspaces that I'm hoping to solve for.



Our Marketo instance is global and is broken up in workspaces and corresponding lead partitions for each country. Our BU (Business Unit) controls the US and Canadian workspace and partition.


The Issue:

We have a Canadian webinar in two days that was built in the Canadian workspace and is linked to our GoToWebinar account. We have 110 confirmed registrants in GTW, but we suspect there are more registrants that filled out the registration form on the mkto LP, but haven’t actually registered in GTW due to the cross-partition rules in Marketo. So for example, if I’m a lead in the US partition and I want to sign up for the webinar that was created in the Canadian partition, I fill out the form, am sent to the thank you page, but the flow step doesn’t work on me to mark my status as registered because I’m not in the Canadian partition. Is there a solution for this other than having two separate webinar programs for the US and Canada?