2 Replies Latest reply on Aug 10, 2018 11:11 AM by Noelle Sweet

    Update Urgency Value for Fast Tracks

    Noelle Sweet

      Hi,

       

      I just read that the Urgency Value (flames) batch update by Marketo in the evenings. Is there any way to update this immediately when a key activity is taken such as filling out a Contact Us form? In this scenario, I am wanting to see three flames immediately as we have a 2-hour SLA for fast tracks and it would make sense that sales could see that value when they review the lead.

       

      Thanks!

       

      Noelle

        • Re: Update Urgency Value for Fast Tracks
          Nick Hajdin

          Hi Noelle,

           

          Since Relative Urgency (the MSI flames) is system managed, you cannot run a triggered Change Data Value flow step to change the integer value, to say 3.

           

          Given the calculation delay, can you communicate urgency outside of the flames? Some possible alternatives:

           

          • Create Interesting Moments that distinguish the activity as urgent.
          • Send Sales Alert email to the Rep once the Contact Us form is submitted.
            • Re: Update Urgency Value for Fast Tracks
              Noelle Sweet

              Hi Nick,

               

              What I discovered is that the administrative setting was set to dynamic based on "Behavioral" score. I changed the setting to static based on score ranges, then updated the setting to "Behavior" score. It took a little time for the system to update, but all is well now.

               

              Thank you so much for taking the time to provide input! Your time is appreciated!

               

              Have a great day,

               

              Noelle