Since Relative Urgency (the MSI flames) is system managed, you cannot run a triggered Change Data Value flow step to change the integer value, to say 3.
Given the calculation delay, can you communicate urgency outside of the flames? Some possible alternatives:
- Create Interesting Moments that distinguish the activity as urgent.
- Send Sales Alert email to the Rep once the Contact Us form is submitted.
What I discovered is that the administrative setting was set to dynamic based on "Behavioral" score. I changed the setting to static based on score ranges, then updated the setting to "Behavior" score. It took a little time for the system to update, but all is well now.
Thank you so much for taking the time to provide input! Your time is appreciated!
Have a great day,