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Deliverability issues - From name and Envelope from field

Question asked by John Lane on Jul 30, 2018
Latest reply on Jul 31, 2018 by John Lane

Hi All,


We are having an issue with deliverability at certain clients and they have come back with some details regarding why our emails are not coming through. The advice was provided that the envelope from field is different to the sender address. Example:


Envelope from:

From Name: (can be different but always


(Where acme is an internally owned domain)


I believe that SPF and DKIM alignment are completed (but these are at domain level?), but this seems like a really strict filter that will only allow an exact match of the two email addresses to come through. Has anyone experienced this or have ways of navigating around this?


Thanks in advance,