AnsweredAssumed Answered

Double Opt-In with Triggered Emails

Question asked by Bailly Coons on Jul 27, 2018
Latest reply on Dec 10, 2019 by Dilusha DeTissera

When someone needs to go through the double opt-in process, how can you ensure emails that are held will send after they confirm their opt-in?


For example:

On our website someone fills out a form to download an eBook. The eBook is emailed to the contact but if they are new and need to go through the double opt-in the email with their download link is stopped. Once they click 'Yes' to opt-in from the double opt-in email, how do we tell Marketo to send the email that was triggered by the form previously?