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Leads arriving as not specified through mandatory fields in forms

Question asked by 29521bffa56feac8a2bb2c19d4e6ee0962a5de37 on Jul 26, 2018
Latest reply on Jul 27, 2018 by 29521bffa56feac8a2bb2c19d4e6ee0962a5de37

Hello Marketo Community,

 

Some leads in our database who've filled out forms are arriving as “not specified” as their name and/or company while it is a mandatory field. I wonder if this issue is related to the browser or to a incognito web surfing because there is no reason they would be tagged as not specified. It is affecting a small number of leads, but still it is pulling down our data quality.

 

Can the progressive profiling create this kind of issue?

 

Thanks!

William

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