AnsweredAssumed Answered

Data Retention Policy change-Implication to Email Send history

Question asked by Emma Wu on Jul 13, 2018
Latest reply on Jul 13, 2018 by Sanford Whiteman

Hi Community, Marketo's new data retention policy will take effect on Aug 15th. If "Send Email" activity will not be available after 25 months, does that mean we won't be able to use filter "Was Sent Email" in Smart List? If that's the case, does that mean we'll potentially face some legal compliance issue that if end users asking for a list of emails that they were being sent from business, how are we going to be able to provide the this answer?


Looking forward to hearing from how other companies handling this. Thank you!