2 Replies Latest reply on Jul 11, 2018 7:56 AM by Steven Vanderberg

    Hard Bounces

    Sourabh Singh Raguvanshi

      Every week I send to the same smart list that has not changed, however I still received almost the same number of  hard bounces and thousands of soft bounces. My question is why? Isn't Marketo supposed to automatically suppress hard bounces from the list and wouldn't this have been done in the first send? Although when I extract the report for the campaign, the lead activity type is Email Bounced for the bounced back email ids but the lead is not there in Marketo inbuilt list for Bounced Back Addresses.

       

      Email Bounced