3 Replies Latest reply on Jul 11, 2018 12:08 PM by Sanford Whiteman

    Email script tokens populate in preview mode, but not in production (email send + sample send)!

    Connor Clausen

      I use email script tokens to access custom object data and inject it into the email.

       

      I can confirm:

      • The leads have populated custom objects associated with them.
      • The used fields are checked in the email script window tree.
      • The tokens populate correctly in preview mode, but not when I send a sample or test email.

       

      Here's a screenshot of the email script: https://prnt.sc/k5atlm

      Here's how I'm using it in my HTML: <a href="{{my.Offer Link}}">Test</a>

       

      I've been using this method for months without any issues.

       

      Even more odd, all of my previous campaigns that used this method no longer work either!

       

      Can anyone help me out? Thanks a million.