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Email script tokens populate in preview mode, but not in production (email send + sample send)!

Question asked by 3b1d4ce67a54c1c26b839a56d0bf2ffc545d0a86 on Jul 11, 2018
Latest reply on Jul 11, 2018 by Sanford Whiteman

I use email script tokens to access custom object data and inject it into the email.

 

I can confirm:

  • The leads have populated custom objects associated with them.
  • The used fields are checked in the email script window tree.
  • The tokens populate correctly in preview mode, but not when I send a sample or test email.

 

Here's a screenshot of the email script: https://prnt.sc/k5atlm

Here's how I'm using it in my HTML: <a href="{{my.Offer Link}}">Test</a>

 

I've been using this method for months without any issues.

 

Even more odd, all of my previous campaigns that used this method no longer work either!

 

Can anyone help me out? Thanks a million.

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