AnsweredAssumed Answered

Opt-out question - please help

Question asked by Tera Hudson on Jul 9, 2018
Latest reply on Jul 9, 2018 by Sanford Whiteman

I know that Marketo has the ability to send operational emails which skip/bypass opt-out rules, should we need to send an email that everyone must receive.

  • What I want to know is, if we want to send out a product announcement email - and someone says they don’t want to receive these types of emails - and we’ve flagged it as such, can you confirm that Marketo will honor that? So yes, they receive optional emails, but won’t receive other emails such as that product announcement
  • What is the best way to approach this?