6 Replies Latest reply on Jul 9, 2018 6:26 AM by Monica Koran

    Invalid Image URL

    Monica Koran

      Hi all-

       

      Wondering if something recently changed in Marketo.  I upload and image file and when I select it in the email to add ALT Text or a Link, it comes up with and "Invalid Image URL" 

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      I did recently just get a new computer.  Could that be it?  I have also noticed that now within my Marketo Instance, it looks like the images don't download by default.  Very frustrating, Any thoughts?

        • Re: Invalid Image URL
          JD Nelson

          I had the SAME thing happen to me last week. I cleared all my cache and browser info (Chrome) during the Comcast web issues last week and ever since it was doing that.

           

          For ME -- the resolution was the Chrome Extensions I had installed. Some didn't install fully and others not completely. If you're on chrome I'd make sure you go through those and try turning a bunch off, then back on later and see if you can find which are breaking.

           

          As far as I know that was all related (I haven't had the issue since) but seems like a weird problem -- I thought it was only me.
          (I think the culprit was Ghostery)

          2 of 2 people found this helpful
          • Re: Invalid Image URL
            Gerard Donnelly

            Hi Monica Koran,

             

            I had a similar issue with a different platform. It might be because your image is located on a non secure website (http://) whereas the Marketo system is secure (https://). Marketo might be blocking the image because of that. If it keeps happening, try uploading your image to a secure domain and see if that helps.

             

            Thanks,

             

            Gerard

            • Re: Invalid Image URL
              JD Nelson

              curious to see how it panned out, Monica Koran

              • Re: Invalid Image URL
                Dave Roberts

                Im not sure if this is the case, but I think "I spy with my little eye"... a space in the file name.

                If there is indeed a space between "Segment" and "Video" in the filename and you load that to Marketo's Images/Files folder, you might see something like this happening. You can fix this by updating the filename to have a dash or underscore and no spaces, then re-upload it to the Images/Files folder.

                Technically, Marketo will replace the space in the URL with a special character (%20) and you'll be able to access the image that way, but I'd say it's best-practice to stay away from images with spaces in the name.

                 

                Hope this is helpful.

                -Dave

                • Re: Invalid Image URL
                  Ronen Wasserman

                  Is it related to http vs https?

                   

                  I had a similar issue and was told that I'm pointing the wrong URL ( I needed to change http to https)

                  8 of 8 people found this helpful