AnsweredAssumed Answered

Extra http://https//

Question asked by Zann Yap on Jun 28, 2018
Latest reply on Jan 10, 2019 by Sanford Whiteman

Hi there -

 

We recently sent out an email with a CTA link wrapped in a token. The URL token itself was set as resources.workato.com/URL (without any http/https), and in the email itself the CTA link was http://{{my.PageURL-Registration}}.

 

Some people successfully registered for the event, and the links worked fine when we sent the email to ourselves. The strange thing was that we received some complaints that the link didn't work for them. One of them forwarded his email to us and true enough, the link was broken. Here was the behavior on the bad email:
- Upon hover: the link shows em.workato.com/(tracking link)

- Upon click: http://https//resources.workato.com/____

 

Can anyone help explain the above behavior? We recently upgraded our tracking link domains with the SSL cert, so I don't think that's the issue. We're also using Unbounce for the landing page.

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