4 Replies Latest reply on Jun 28, 2018 1:46 PM by Mark Price

Email Script Editor not showing Standard Object tree

Cappy Popp Jun 28, 2018 11:05 AM

As title says.

When I try to add an email script token the script editor the tree on the right just contains a list of items labeled "Standard Objects" that keeps growing as I try to (unsuccessfully) add script tokens.

Here's what my editor looks like. Note the growing list of "Standard Objects" on the right, none of which are trees that allow me to drag tokens into the script editor window:

If I look in the Console (Chrome 67, latest) I see the following errors when I drag an email script token to the page:

I have no ad blockers installed in this profile.

Anyone else seen this or know what's causing it?

Re: Email Script Editor not showing Standard Object tree

Mark Price Jun 28, 2018 11:40 AM (in response to Cappy Popp)

This has been happening to me periodically as well! I just log out / log back in or retry in a few minutes and it seems to fix itself more or less (but is rather annoying and slows down workflow)

FWIW: It seems like a new 'Standard Objects' entry populates the sidebar each time the window is opened when this bug occurs
Like Show 0 Likes(0)

Actions
- Re: Email Script Editor not showing Standard Object tree
  
  Cappy Popp Jun 28, 2018 11:44 AM (in response to Mark Price)
  
  Good thanks, will retry. Same thing here for the appearance of the "Standard Objects" nodes. Every time I open a window I get another one. Frustrating.
  
  Like Show 0 Likes(0)
  
  Actions
- Re: Email Script Editor not showing Standard Object tree
  
  Cappy Popp Jun 28, 2018 11:46 AM (in response to Mark Price)
  
  Yep. Had to log out of all Marketo windows and log in again. Annoying. Definitely some kind of bug.
  
  Like Show 1 Likes(1)
  
  Actions
  - Re: Email Script Editor not showing Standard Object tree
    
    Mark Price Jun 28, 2018 1:46 PM (in response to Cappy Popp)
    
    Glad you found a workaround and can get back to work!
    
    Do you have an 'Enterprise' instance by chance? Enterprise as in 1 million+ contacts / lots of activity / APIs etc. etc.
    
    I feel like it could be related to a large opportunity object and some sort of timeout on the frontend when it's building the list of fields (only a guess though)
    
    Like Show 0 Likes(0)
    
    Actions

Go to original post