AnsweredAssumed Answered

Why are people who are no longer Unsubscribed still marked as Surpressed in the mailable segmentation?

Question asked by Drew Wilcox on Jun 28, 2018
Latest reply on Jul 6, 2018 by Drew Wilcox

Hi all,

 

I am making a campaign that adjusts the Unsubscribe field based on if the sales team marks people as "Do Not Email". I've succeeded in doing this using the campaign logic below:

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However, when I tested changing somebody back to "Unsubscribe = false", that person remained in the "Suppressed" mailable segmentation.

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Below is my current segmentation logic I have. Can somebody help me make sure people with Unsubscribe=false re-enter the Mailable segment? Thank you!

 

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Best,

Drew

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