4 Replies Latest reply on Jul 6, 2018 8:00 AM by Drew Wilcox

    Why are people who are no longer Unsubscribed still marked as Surpressed in the mailable segmentation?

    Drew Wilcox

      Hi all,

       

      I am making a campaign that adjusts the Unsubscribe field based on if the sales team marks people as "Do Not Email". I've succeeded in doing this using the campaign logic below:

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      However, when I tested changing somebody back to "Unsubscribe = false", that person remained in the "Suppressed" mailable segmentation.

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      Below is my current segmentation logic I have. Can somebody help me make sure people with Unsubscribe=false re-enter the Mailable segment? Thank you!

       

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      Best,

      Drew