2 Replies Latest reply on Jul 2, 2018 5:55 AM by Diego Villamizar

    GTW Registration Error - "FailedAPI Error"

    Diego Villamizar

      Hi guys,

       

      We got a webinar happening this week and noticed there's a registration error with one of the leads. I removed the lead from the program and manually subscribe it again(filled out the form on his behalf) but same result.  When I checked the launchPoint it says "FailedAPI Error: Registration request is missing one or more required field or contains fields longer than maximun input".

      The only thing I noticed is the Company name field (not requested or mandatory) has a special character ( | ) and this bring an issue in the gtw form itself.  The account name has this structure (Company | non GmHB) .  Does anyone has experience this before ? can give me some guidance how to sort it?

       

      Thanks,

       

      Diego