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GTW Registration Error - "FailedAPI Error"

Question asked by Diego Villamizar on Jun 27, 2018
Latest reply on Aug 6, 2019 by Ekaterina Mamonova

Hi guys,


We got a webinar happening this week and noticed there's a registration error with one of the leads. I removed the lead from the program and manually subscribe it again(filled out the form on his behalf) but same result.  When I checked the launchPoint it says "FailedAPI Error: Registration request is missing one or more required field or contains fields longer than maximun input".

The only thing I noticed is the Company name field (not requested or mandatory) has a special character ( | ) and this bring an issue in the gtw form itself.  The account name has this structure (Company | non GmHB) .  Does anyone has experience this before ? can give me some guidance how to sort it?