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Troubleshoot SFDC>Marketo Sync Errors

Question asked by Kim Wieczner on Jun 26, 2018
Latest reply on Jun 26, 2018 by Grégoire Michel

Hi there -


Hoping to solve for a few things:


1) If a record exists in SFDC but not in Marketo, what is the best way to create it? Editing a field does not do the trick, and the sync user visibility has been checked and not the problem.

2) If a record exists in SFDC and Marketo but are not linked up for some reason, what is the best way to connect them and sync?

3) If a SFDC record was previously synced to a Marketo record but that Marketo record has been deleted, what happens?


Background: We just re-connected a SFDC instance that we previously had connected and then disconnected from our Marketo instance over the last few years.