AnsweredAssumed Answered

Create Task flow step sends email as well

Question asked by James Gunn on Jun 25, 2018
Latest reply on Jul 26, 2018 by Paul Su

Hi all,

I'm setting up a smart campaign that fires when a lead becomes an MQL. In the flow I have:

  • a "Send Alert" flow step that sends a Marketo email to the lead owner
  • a "Create Task" flow step that creates a task in Salesforce for the lead owner

When I've tested this, the lead owner received the alert email and a Salesforce task is created for them. But they also receive an additional notification email, pictured here:


Screen Shot 2018-06-26 at 3.08.51 pm.png

I'd prefer that they didn't receive the email pictured above as it doubles up with the alert email that they have already received. The alert email sent via the flow step is written so as to be much more informative for the lead owner than the email above.

I assume that the email pictured above is sent from Salesforce but can someone please confirm this? My Salesforce admin isn't sure.

Does anyone know of a way to stop this email being sent, by changing something on the Marketo side or the Salesforce side?