I guess the main question I have is, does anyone have a system that is tracking the depth of sales follow up like this company has, and how are you tracking it?
David Da Silva I see you re-presented your talk at Summit 2018. Can you please share what you have changed since you first implemented? Any big improvements to the implementation specifically? I know last year the question around "business hours" came up, did you end up attacking that, or was there no need to in the end and you could just interpret the reporting without too much of an issue? Does your sales team also use a sales engagement system (Outreach etc?).
Thanks in advance.