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Send Alert to "None" but "To Other Emails" not working

Question asked by Nate Oosterhouse on Jun 20, 2018
Latest reply on Jun 20, 2018 by Nate Oosterhouse

Hi All -


I am having some issues with a Send Alert flow step that has several Choices and seems to skip over some and goes through the default for a reason I can't figure out. The choices being skipped are set to "Send To: None" but "To Other Emails: some other emails".  We are basically looking to not have the alert go to a Sales Owner or Account Owner in certain circumstances but to "Other Emails".


Any ideas on why these choices would get skipped when they shouldn't?


See my attached screenshotSend Alert Flow Issue.png