3 Replies Latest reply on Jun 27, 2018 11:23 AM by Jackie Potts

    Another €20 Million GDPR Question about Opted-In Who Changed their Email Address

    Cécile Maindron

      Hello,

       

      we have users who have opted-in via a GDPR compliant opt-in process; but since then, have changed email address (because they have changed job, have been acquired by another organization, etc.)

      They are notifiing us of their change of address via an email (and not the subscription center). Is that enough to keep their status as opted-in or do they need to opt-in again?

       

      Cécile