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Another €20 Million GDPR Question about Opted-In Who Changed their Email Address

Question asked by Cecile Maindron on Jun 21, 2018
Latest reply on Jun 27, 2018 by Jackie Potts



we have users who have opted-in via a GDPR compliant opt-in process; but since then, have changed email address (because they have changed job, have been acquired by another organization, etc.)

They are notifiing us of their change of address via an email (and not the subscription center). Is that enough to keep their status as opted-in or do they need to opt-in again?