AnsweredAssumed Answered

Embedded Marketo Form Stuck on "Please Wait"

Question asked by Steve Lella on Jun 20, 2018
Latest reply on Jun 21, 2018 by Steve Lella

Please note that this issue may or may not be related to my previous ticket: Marketo Landing Pages stuck on Please Wait

 

I have embedded Marketo forms on various webpages. For example—This Page

 

When a user tries to submit this embedded form, the form gets stuck on "Please Wait" and the Thank You page never appears. As was the case in my previous ticket, I had some antiquated javascript to track form fills in GA. I deleted that code, published the page, and unfortunately the page still gets stuck. I also cleaned up my GTM instance of extraneous tags, but no help either. The silver lining is that the form data properly posts to Marketo and SFDC.

 

In case some tech bits are needed:

  • we tried this on a few different machines, all using Windows and on Chrome and Firefox browsers
  • this portion of our website is built on Drupal 7
  • one user was tethered into our network, and another user was using the VPN to connect to the network

 

What could be causing embedded forms to send data but not show users our Thank You page? Any and all help would be greatly appreciated. Thank you!
Steve

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