Kim Koserski

Form not recognizing web page URL

Discussion created by Kim Koserski on Jun 19, 2018
Latest reply on Jun 21, 2018 by Sanford Whiteman

Hello! We're encountering an issue with a form on one of our web pages. I want to switch it to a global form, but am unable to because the form isn't recognizing what URL it's being filled out on. In the activity log, Marketo populates the Interesting Moment with: "Filled Out Form: (campaign.name) on" (where usually the URL would follow), and 'Fill Out Form' with the webpage ID = 0 and the referrer URL = blank.

 

Has anyone ever experienced this error before or could point us in the right direction to investigate potential solutions?

 

This is the page and form in question: https://www.vidyard.com/platform/personalized-video/

 

Let me know if I can clarify anything.

 

Thank you.

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