Kim K

Form not recognizing web page URL

Discussion created by Kim K on Jun 19, 2018
Latest reply on Jun 21, 2018 by Sanford Whiteman

Hello! We're encountering an issue with a form on one of our web pages. I want to switch it to a global form, but am unable to because the form isn't recognizing what URL it's being filled out on. In the activity log, Marketo populates the Interesting Moment with: "Filled Out Form: (campaign.name) on" (where usually the URL would follow), and 'Fill Out Form' with the webpage ID = 0 and the referrer URL = blank.

 

Has anyone ever experienced this error before or could point us in the right direction to investigate potential solutions?

 

This is the page and form in question: https://www.vidyard.com/platform/personalized-video/

 

Let me know if I can clarify anything.

 

Thank you.

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