3 Replies Latest reply on Jun 15, 2018 8:38 AM by Grégoire Michel

    How Change Member Status in Engagement Program Once Content is Exhausted

    Jesse Andrew

      In order to prevent people who are in an engagement program from receiving other one-off emails, I have a "Marketable" segmentation set up that filters out people in an engagement program with an "In Nurture" status. How can I change the program member status (in this case to "Exhausted" so they get put back into the "Marketable" segmentation) after they receive all the emails and become exhausted? I tried setting up a Smart Campaign with the flow step to change program status, but there's no triggers I can find to identify when someone has exhausted all the content. What is the best practice / how are others changing member statuses or even excluding people from other sends?