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How Change Member Status in Engagement Program Once Content is Exhausted

Question asked by Jesse Richard on Jun 15, 2018
Latest reply on Jun 15, 2018 by Grégoire Michel

In order to prevent people who are in an engagement program from receiving other one-off emails, I have a "Marketable" segmentation set up that filters out people in an engagement program with an "In Nurture" status. How can I change the program member status (in this case to "Exhausted" so they get put back into the "Marketable" segmentation) after they receive all the emails and become exhausted? I tried setting up a Smart Campaign with the flow step to change program status, but there's no triggers I can find to identify when someone has exhausted all the content. What is the best practice / how are others changing member statuses or even excluding people from other sends?

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