13 Replies Latest reply on Jun 14, 2018 12:24 PM by Paul J

    Marketo adding content to links; breaking them

    Paul J

      Hello everyone,

       

      We’re having an issue with our links, where Marketo is adding to our URLs and sending users to a 404 page. The links which are breaking are pulling in a custom token based on the individual user, while our other links are working fine. We’ve also disabled link tracking.

       

      Here’s what the link should look like:  

      www.lucidchart.com/users/acceptFreeMonthInvitation?token={{lead.Invitation URL}}

       

      Here’s the link when sending a sample or live email:

      http://www2.golucid.co/index.php/email/%E2%80%9Chttp://www.lucidchart.com/users/acceptFreeMonthInvitation?token=MTllOWU5YTI4NmY1NzFhMzJiNzY2MzEzNmVjYjYwODY1YmRiZDE2Mi1lbWFpbD1yb2JlcnQlNDBh%0D%0A454m5hY3VzLmNvbSZmdWlkPTEyNDQ4NTg3MyZ0cz0xNTMwMTI2OTA3%0D%0A%22

       

      The broken links lands to a 404 page. Removing the text highlighted in red directs to the correct url. These links are used in our critical transactional emails and we’re seeing a lot of errors for our users. Is this a known bug and is there a known fix? Has anyone else encountered this?