3 Replies Latest reply on Jun 13, 2018 11:52 PM by Sanford Whiteman

    Different Landing Page and Email Domains

    Chelsey Davis

      Hello,

       

      I have a quick question regarding domains for a tenant we're spinning up in Marketo. This customer would like to use a different domain for Landing Pages (currently will only be used for unsubscribes) and emails. For this example, let's say the company is called Coffee Cups.

       

      They would like to use ILoveCoffee@coffee-cups.com for the email domain, and coffee-cups.smartcoffee.com for their landing pages. I would just use something simple like go.coffee-cups.com for their email CNAME and probably the same for the landing page (go.smartcoffee.com). Will this present any issues other than users seeing the different URL for the landing pages?

       

      Thanks!

      Chelsey

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        • Re: Different Landing Page and Email Domains
          Sanford Whiteman

          Some terms seem to be mixed up here.

           

          Rather than saying "email CNAME" (which is a misnomer) let's say go.coffee-cups.com is the branding domain (that's Marketo's term for the email click tracking server).

           

          Because all your links will be rewritten to go.coffee-cups.com/<unique id> it doesn't matter that the final destination after that would be www.coffee-mugs.net or pages.coffee-mugs.net.

           

          The principal restriction is that the branding domain, landing page domain(s), and Reply-To/From domains* must be different.

           

           

          * Note I'm using "domain" here as Marketo does -- meaning, more technically, "hostname-as-domain."

          In Marketo-speak, pages.example.com and www.example.com, despite sharing the parent domain suffix

          example.com, are not the same "domain".  In a discussion among technical people the meanings are different.

            • Re: Different Landing Page and Email Domains
              Chelsey Davis

              I guess my main question was meant to reference the pieces that their IT will need to implement.

               

              Branding name: go.coffee-cups.com

              Domain Alias: go2.smartcoffee.com redirecting to the unsubscribe page

               

              For their IT, they will need to create a DNS Record for the new LP CNAME and Email CNAME and point them to the appropriate place. Will this matter if it's a different domain, or can they simply create two separate entries?

                • Re: Different Landing Page and Email Domains
                  Sanford Whiteman

                  Again, just to reduce confusion when communicating on DNS matters with IT:

                   

                  • When you set up a DNS CNAME record pointing go.coffee-cups.com to mkto-<nnnn>.com, go.coffee-cups.com is not called "the CNAME". Rather, mkto-<nnnn>.com is the CNAME and go.coffee-cups.com is called the DNS Alias. (The Alias is the left-hand-side of the DNS CNAME record.)
                  • Likewise, when you have a CNAME record pointing go2.smartcoffee.com to <account string>.mktoweb.com, "the CNAME" is <account string>.mktoweb.com; the Alias is go2.smartcoffee.com.

                   

                  In other words, what inexperienced people call "the CNAME" is actually the opposite, which can cause immense confusion when dealing with DNS experts.

                   

                  Also, if go2.smartcoffee.com is the client's only LP domain, it's not called a "Domain Alias" in Marketo; in Marketo, that's just the Landing Page Domain Name. Domain Aliases are added only if you want a Marketo instance to serve LPs from more than one hostname. They aren't required for an instance to run.

                   

                  As far as using different domains (meaning different private domain suffixes, like example.org and example2.info) for different purposes, that's fine. Doesn't matter what DNS zones the CNAME records exist in. They can be in the same zone or different zones, long as they're pointing to the right Marketo property.