1 Reply Latest reply on Jun 7, 2018 3:56 AM by Grégoire Michel

    Nurturing Programs and Email Communication Limit

    Fabrizio Rongo

      Hello all,


      We are currently running few nurturing programs and I was wondering if it is possible for a prospect to receive an email part pf our nurturing campaign even do he/she have reached the daily email communication limit? Is there a way to overcome this in the nurturing program setting?





        • Re: Nurturing Programs and Email Communication Limit
          Grégoire Michel

          Hi Fabrizio,


          No, you cannot override this in the EP settings. What you can do is make the email operational, but this is very dangerous, because it would also override unsusbcribes. The other way is to replace the email in the EP stream by a sub program and have the email embedded  in this sub program and sent by a smart campaign that overrides the communication limits. Mind your unsubscribe ratios, though...