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Lead duplication occurring between Marketo & SalesForce post Zapier Lead Push

Question asked by Emily Vaeth on Jun 6, 2018
Latest reply on Jun 7, 2018 by Sanford Whiteman

Hi Marketo Community,

 

I am using Zapier to pass lead data from Linkedin's Lead Gen forms to Marketo via a two steps Zapier Zap (this is configured directly in the Zapier interface and through the Marketo Launchpoint Integration).

 

Marketo is also synced with Salesforce via the Launchpoint Integration (see configuration attached).

 

The issue is that each time a new lead is captured, a first version is created in Marketo with all the right attributes. Then a minute later, a duplicated lead is created with a few missing fields (such as the email or the person source).

 

The Activity records show that the duplicated lead seems created by Salesforce.

 

Any insights into what could be causing the issue would be much appreciated.

 

Louis

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