3 Replies Latest reply on May 31, 2018 3:03 PM by Sanford Whiteman

    Contact Us form not always submitting possibly?

    Michael Guanci

      Hi Everyone,

       

      I had someone from our sales team reach out to me saying that someone who filled out our Contact Sales form had done it a few weeks ago as well but no one got back to them.  However, when I check their record, it was created today (5/31) and registered the notification email out to myself and the sales team like it should.  I checked in our CRM and in MKTO to see if another record existed of this person but nothing else exists of this person.  It could be they went to the page but never filled out the form (and thought they did). I was wondering if any other users have had this come up at any point?  This is the second time in probably 6-7 months that this came up so I am not worried it isn't working. 

       

      I would think someone would remember/know whether or not they filled out a form or not but wanted to check and see if others may have run into this?

       

      Thanks in advance for any feedback!