AnsweredAssumed Answered

Rendering problems when View as Web Page is clicked

Question asked by Michael McGowan on May 31, 2018
Latest reply on May 31, 2018 by Sanford Whiteman

Hello all,


My company wants to send out a triggered email to people who would like to send an article to their mailbox. The flow works like this.

  1. Person comes to our site and clicks on the share article button
  2. Fills out a non-Marketo form and clicks submit
  3. Upon clicking submit, an API call is sent to Marketo. The API call contains the text for the requested article.

In the email template, the text for the article is handled by a rich text token.

The above flow works as designed. However, the issue is that if someone clicks on the “View as Web Page” link, then the article does not render in that version. I have filed a support ticket and they responded by saying that the "view as web page" link is not going to update dynamically along with the token. When the lead clicks the "View as Webpage" link, the link goes back to the program's actual my.token value (which reads “Article body here”).

One suggestion was to have copies of the articles and their HTML in Marketo. However, there are (potentially) hundreds of articles and they do get updated periodically so this is not a viable solution.

Has anyone come across this problem? Any suggestions for me? For the time being, the plan is to send the email without the View as WebPage link.