AnsweredAssumed Answered

.CSV versus .TXT for account numbers

Question asked by Thaila Lagunero on May 24, 2018
Latest reply on May 24, 2018 by Sanford Whiteman

Aloha!

 

Thaila here. Brand spanking new to Marketo. I just started at a company who has been using Marketo for over a year and the person in the position before me learned and was an expert in Marketo.

 

There are some emails where I need to include the account number and I have used the tokens but have had issues with the lists. We upload our lists, we do not have a data feed.

 

I am given .csv lists which skews the account numbers because they are over 15 digits. When I save the list as a tab-delimited file, the account numbers are okay but Marketo does not necessarily accept them.

 

I haven't been able to get into the platform set-up but is there somewhere in Marketo where I can have the platform accept all file types for uploaded lists?

 

Thanks,

Thaila

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