AnsweredAssumed Answered

Design Studio Images Not Appearing In Editor

Question asked by Logan Lloyd on May 23, 2018
Latest reply on Jul 17, 2018 by Sanford Whiteman

When I attempt to add an image from our Design Studio library to a template, it does not actually appear in the email editor. Below is a screenshot, and the red box indicates where the photo should be appearing. Instead I get a broken image icon.

 

When a sample email is sent, the image loads just fine. If I call in the image from an outside URL it will appear in the editor just fine. Does anyone have any experience with this? Candidly, I am new to the email editor and may be missing a setting somewhere. The image name is all one word, and is a .jpg.

 

I am using the most recent version of Chrome, and I replicated the issue in IE, and on other computers.

 

marketo image not appearing.png

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