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Opting recipients out of "transaction" operational emails

Question asked by 3b1d4ce67a54c1c26b839a56d0bf2ffc545d0a86 on May 18, 2018
Latest reply on May 18, 2018 by 3b1d4ce67a54c1c26b839a56d0bf2ffc545d0a86

We're using the operational email setting when sending transactional emails, but still want to accomodate those who email back saying they want to opt out of them.

 

If I create a attribute of "Transactional Opt Out", give it a value of "True", assign this value to these recipients, and filter by this in the smart campaign with the operational email setting turned on, will these recipients be excluded? Or will this filter be ignored since the operational setting is turned on?

 

Alternatively, does anyone have a better solution for this?

 

Thanks!

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