2 Replies Latest reply on May 19, 2018 12:23 PM by Sanford Whiteman

    Youtube links not supported in iOS

    Fiona Neill

      iPhone users have reported that there youtube links are not included in emails sent from marketo. The links work in Android and on desktop, has anyone experienced this and do you know if youtube links are not supported in iOS? Is there a workaround for this?

        • Re: Youtube links not supported in iOS
          Nick Hajdin

          I have not heard of this issue. Have you been able to test on a local iOS device, confirming the app is up to date? Can you share the line of code and any class stylizations?

          • Re: Youtube links not supported in iOS
            Sanford Whiteman

            iPhone users have reported that there youtube links are not included in emails sent from marketo.

            Well, the links are certainly included in the emails.  Marketo doesn't (and can't) change the outgoing email content depending on device.

             

            Of course the image/link may not display for some reason, but I did a test just now with a standard Video element, the Mail app on iOS 9.3.5, and my old iPad, and it worked fine. So you're going to need to be more precise about documenting where/what isn't working.

             

            Bear in mind that a Video module is not a playable video in any way. It's merely a packaged <table> element with some predictable rowspan and colspan hackery to overlay a couple of linked images, like so:

             

            <table class="mktoModule m_video" id="videoe3fd7006-b7d3-459d-bf79-49adc77155ca" align="center" border="0" cellpadding="0" cellspacing="0" width="100%"> 
            <tbody> 
            <tr> 
            <td valign="top" bgcolor="#ffffff"> 
            <center> 
            <table class="table600" width="600" align="center" border="0" cellpadding="0" cellspacing="0"> 
            <tbody> 
            <tr> 
            <td> 
            <center> 
            <div class="mktoVideo" id="video2e3fd7006-b7d3-459d-bf79-49adc77155ca"> 
            <table style="mso-hide:all;"> 
            <tbody> 
            <tr> 
            <td></td> 
            <td rowspan="2"> <a href="http://click.example.com/VHESp3xrPMV6G2GcPsS8oC49" target="_blank">
            <img class="mktoVideoThumbnail" alt="" src="https://img.youtube.com/vi/Srmdij0CU1U/0.jpg" width="480" height="360" style="width: 480px; height: 360px; min-height: 360px; max-height: 360px;" /> </a> </td> 
            </tr> 
            <tr> 
            <td colspan="2"> 
            <center> 
            <a href="http://click.example.com/VHESp3xrPMV6G2GcPsS8oC49" target="_blank">
            <img class="mktoVideoPlaybutton" src="https://app-sj01.marketo.com/images/templatePicker/play-video.png" width="128" height="128" /> </a> 
            </center></td> 
            </tr> 
            </tbody> 
            </table> 
            <!--[if gte mso 12]>
            <a href="http://click.example.com/VHESp3xrPMV6G2GcPsS8oC49" target="_blank">
            <img class='mktoVideoThumbnail' alt="" src="https://img.youtube.com/vi/Srmdij0CU1U/0.jpg" width="480" height="360"/>
            </a>
            <![endif]--> 
            </div> 
            </center> </td> 
            </tr> 
            </tbody> 
            </table>