8 Replies Latest reply on May 17, 2018 5:59 PM by Sanjeev Bhai

    zoom integration

    Sanjeev Bhai

      We have used GoToWebinar in the past and have now switched to Zoom and am having some integration issues. 

      I have already read some of the existing posts about others that have had issues with Zoom Integration.

      I have contacted Zoom support several times and have 2 open support tickets but without any success. 

      According to instructions provided by Zoom, one of the final steps is to go to Zoom Webinar page and click Integration.

      When I go to the Edit Marketo Integration Settings and try to specify the Smart Campaigns (which I created in Marketo), I cannot see the Smart Campaigns (see below).

      I would really appreciate any suggestions that anyone has?

      Thanks. 

       

      Edit Marketo Integration Setting

       

       

       

      Please specify a Smart Campaign...

       


       

       

       

      Please specify a Smart Campaign...

       

       


       

      Please specify a Custom Object

       

        • Re: zoom integration
          Jasmine Kyles

          Hi Sanjeev,

           

          Have you created a webhook? Check out this thread:

          Question on Zoom Webinar Integration

           

          These people might also be able to help.

          Josh Hill Erin Olsen Grégoire Michel

            • Re: zoom integration
              Sanjeev Bhai

              Hi Jasmine,

              Thanks for your response. 

              Yes, I have already created the Webhook using their instructions and have already checked out the thread that you suggested. 

              The problem I am still having is that data from Marketo does not make it to Zoom. 

              If a lead signs up for the webinar from Zoom directly, the data gets passed to Marketo, however, if someone fills out a form from Marketo, the data does not make it to Zoom.  There are no error messages.  Any suggestions? Thanks. 

               

               

                • Re: zoom integration
                  Sanjeev Bhai

                  Hi Jasmine,

                  Earlier I said that there were no error messages, I was wrong.  Here is the error message that I am getting: 

                   

                  Webhook Id:

                   

                   

                  15

                   

                   

                  Webhook Name:

                   

                   

                  Zoom Webinar

                   

                   

                  Request Type:

                   

                   

                  http_post

                   

                   

                  Url:

                   

                   

                   

                  Pay Load:

                   

                   

                   

                   

                  Response:

                   

                   

                  {"error":{"code":200,"message":"Invalid api key or secret."}}

                   

                   

                  Person ID:

                   

                   

                  2133032

                   

                   

                  Response Code:

                   

                   

                  200

                   

                    • Re: zoom integration
                      Josh Hill

                      You need to confirm that

                      • API secret key and end point are correct on BOTH ends in Zoom and Marketo.
                      • this should be pasted as text in your Webinar Program Token
                      • verify there are NO spaces at the end of that API token.
                      • try again

                       

                      My team has rigorously tested this and resolved most of the errors we saw that were similar. The final steps were usually related to mismatched API keys.

                        • Re: zoom integration
                          Josh Hill

                          Also, do not share your API code and secret key publicly.

                          • Re: zoom integration
                            Sanjeev Bhai

                            Hi Josh,

                             

                            Thanks very much for your response.

                             

                            I have double checked that the API key and API secret code are the same in Marketo and Zoom.

                             

                            I have been working with Zoom support since Monday and we still have an open ticket with them.

                             

                            They have now escalated this ticket and we are planning a conference call with their team later today.

                             

                            FYI - I have pasted the key and secret that are in both Zoom and Marketo (I know you suggested that I not share the codes publicly so I have changed the last 8 digits here).

                             

                            Any other suggestions you have would be highly appreciated.

                             

                            Thanks again.

                             

                             

                             

                             

                            Client Id

                            Client Secret

                            REST API Endpoint URL

                            Save Changes Cancel

                             

                             

                            These tokens can be referenced using this naming convention: {{my.My Token}}

                             

                             

                             

                             

                             

                            Type

                             

                            Token Name[https://app-ab17.marketo.com/images/spacer.gif]

                             

                            Value

                             

                            Updated

                             

                            Local (3 Tokens)

                             

                             

                            {{my.apiKey}}

                             

                            edff9a86-2171-4f66-9f3b-ae25xxxxxxxx

                             

                            May 16, 2018 8:55 AM

                             

                             

                             

                            {{my.apiSecret}}

                             

                            cSUfFaRqdfio4dncok6mWldryyyyyyyy

                             

                            May 16, 2018 8:56 AM

                             

                             

                             

                            {{my.zoomWebinarID}}

                             

                            539666568

                             

                            May 14, 2018 5:49 PM

                             

                            <https://app-ab17.marketo.com/#>

                             

                             

                             

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                            Regards,

                             

                            Sanjeev (Sam) Bhai

                             

                            714-454-3373

                              • Re: zoom integration
                                Josh Hill

                                I believe you said you found out the docs aren't clear that 2 API users are required+webhook to manage the data flow.

                                  • Re: zoom integration
                                    Sanjeev Bhai

                                    After a few challenges I was finally able to integrate Zoom webinar with Marketo.  

                                    What I found confusing in the documentation is that you will need 2 sets of API Keys and API Secret.  I hope the following helps others that are struggling to setup Zoom. 

                                    Once you create an API Key and API Secret in LaunchPoint, you should go to Zoom and select Integration and after selecting Marketo, enter this API Key and API Secret.  You will also enter REST API Endpoint URL, which you created in Marketo Web Services

                                    From within Zoom you will now have to create a 2nd API Key and a 2nd API Secret. To do this you will go to Zoom for Developers (which is in Advanced tab).  Select Zoom API and then select API Credentials and make note of the 2nd API Key and API Secret.  You will now use these 2nd set of IDs in Marketo for the 2 values in My Tokens.

                                    Good Luck to all.