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Dynamic content in an email

Question asked by Coonic Agency on May 11, 2018
Latest reply on May 13, 2018 by Josh Hill

Hey everyone!

 

I have a question about dynamic content in an email. First, I did a geographical segmentation and later I used that segmentation in the email.

I just need this: If someone put in the form Country: Colombia or Mexico, the Follow Up email arrives from Pepito Pérez, but if someone put County: Guatemala or Honduras, the Follow up email arrives from Maria Martinez. Is that possible?

 

I am using the dynamic content like this, according to the country its a different sender:

 

But when I make a test, never matches according to the rules that I put in the dynamic content. For example: If I put country: Guatemala, the sender is another one and not Maria Martinez, who should be.

 

Why is this happening? What should I do different?

 

Thanks in advance!

 

Maria

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