4 Replies Latest reply on May 11, 2018 9:55 AM by Karyn Hill

    Program Clone Failed

    Karyn Hill

      One of our users is having an intermittent problem cloning programs. Frequently when she tries, she receives the error "Program clone failed—Failed to clone email batch program." I've attached her screencap.

       

      I haven't been able to replicate this problem but I've watched it happen to her. I will try with the very same program and have no difficulty. Does anyone know what might cause this?

       

      We're very new to using Marketo so have few users, most of whom are currently out of town. I can't check with them to see if they have the same issue.

        • Re: Program Clone Failed
          Devraj Grewal

          Karyn,

           

          I would first double check if this user has sufficient privileges for their Role. You can check this in Admin > Users > Roles > Permissions > Access Marketing Activities > "Clone Marketing Asset".

           

          If granting this permission still does not allow them to clone, then I would reach out to Support.