5 Replies Latest reply on Jun 14, 2018 12:59 PM by Karyn Hill

Program Clone Failed

Karyn Hill May 11, 2018 9:19 AM

One of our users is having an intermittent problem cloning programs. Frequently when she tries, she receives the error "Program clone failed—Failed to clone email batch program." I've attached her screencap.

I haven't been able to replicate this problem but I've watched it happen to her. I will try with the very same program and have no difficulty. Does anyone know what might cause this?

We're very new to using Marketo so have few users, most of whom are currently out of town. I can't check with them to see if they have the same issue.

Marketo_Clone_Error_EG.jpg 96.1 KB

Re: Program Clone Failed

Devraj Grewal May 11, 2018 9:29 AM (in response to Karyn Hill)

Karyn,

I would first double check if this user has sufficient privileges for their Role. You can check this in Admin > Users > Roles > Permissions > Access Marketing Activities > "Clone Marketing Asset".

If granting this permission still does not allow them to clone, then I would reach out to Support.
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- Re: Program Clone Failed
  
  Karyn Hill May 11, 2018 9:37 AM (in response to Devraj Grewal)
  
  Thanks for the rapid response!
  
  I don't appear to have those options. I can go to Admin > Users & Roles and that has a tab for Users and a tab for Roles, but nowhere can I find access to Permissions or Access Marketing Activities. This user has the permissions for Standard User, Analytics User, and Marketing User. Someone else set up the user permissions and she has cloned several programs with no issue. This problem began the beginning of this week.
  
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  - Re: Program Clone Failed
    
    Devraj Grewal May 11, 2018 9:53 AM (in response to Karyn Hill)
    
    It would be under the Roles tab. You can click the Role and view the Permissions from there.
    
    However, if you are saying that this user can clone other assets within Marketing Activities with no issue, then I would reach out to Support.
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    - Re: Program Clone Failed
      
      Karyn Hill May 11, 2018 9:55 AM (in response to Devraj Grewal)
      
      Thanks, will do that. I appreciate your help!
      
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Re: Program Clone Failed

Karyn Hill Jun 14, 2018 12:59 PM (in response to Karyn Hill)

I just want to make clear that no resolution was found. This has been closed but it hasn't been solved.
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