AnsweredAssumed Answered

Anonymous merger to existing lead: score becomes null

Question asked by Hiroshi Yaginuma on May 7, 2018

Dear Sir,


I'm running a smart campaign to score web page access of anonymous lead, and found the problem as follows.


1. By web form input, an anonymous lead is merged to an existing lead (data from business card).

2. Lead's score becomes null.

    => maybe existing lead's score is prior than anonymous's? But existing lead never have score in this case because it's from business card.


Please see the following lead's activity log on April 9th.


Could you please advice how to avoid the problem?


I found the similar case, just FYI.


Best regards,