AnsweredAssumed Answered

MARKETING in the subject line for email replies

Question asked by 33202 on Sep 10, 2014
Latest reply on Sep 10, 2014 by 62729
We noticed that sometimes when prospects reply to Marketo emails, the subject line gets appended with [MARKETING]. For example:
Original subject: Imagine editing Office files, without Office
Replied to subject: RE: [MARKETING] Imagine editing Office files, without Office
Also, when you look in the email they actually replied to, it looks like the subject line they received was: 
[MARKETING] Imagine editing Office files, without Office

This makes it look like a large spam-type blast and not a personalized email. Has anyone seen this before? If yes, what's causing this and is there a way to fix it?
Thanks!
Liz

Outcomes