8 Replies Latest reply on May 7, 2018 1:54 PM by Brooke Bartos

    How many admin users do you have?

    Beth Massura

      We currently have 6 full admins out of ~130 users, which seems like a lot to me. I'm curious as to how other organizations manage admins and other roles. How many do you have? How do you decide what access each user should have?

        • Re: How many admin users do you have?
          JD Nelson

          6 does seem like a lot - but it comes down to job responsibilities and training, which could fully justify it.

          1. Are they all qualified to be an admin (some people require them to pass certain tests/qualifications); or
          2. Did they need it for one particular reason that was unavoidable at the time, and maybe not needed anymore?
          3. Are they in charge of different products? Sometimes you have a reporting need (MPI, RCE/A) that requires full view of all data and the ability to change/add fields, etc. that require admin access.
          • Re: How many admin users do you have?
            Christina Zuniga

            I have 5, sort of.

            1. I run the system, building structure, managing MarTech Stack and responsible for the system's function

            2. My Jr. Admin provides support and needs access to troubleshoot user issues and the MarTech Stack

            3 & 4. My 2 SFDC Admins have access to deal with the sync

            5. I created a limited admin access for IT to be able to remove users from the system when an employee leaves

             

            JD has good points and I think it depends on your system set up and how you've divided up responsibilities. GDPR says we should only give access where needed, so I'm planning to downgrade 1-2 of my admins since I made a limited admin role that isn't full access for IT.

             

            That

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            • Re: How many admin users do you have?
              Jamye Breidenbach

              I have 2 full-access admins for 65 users worldwide.

              - Myself, who owns our Marketo platform

              - Our IT Sr. Manager for Commercial Systems (CRM, Commercial Stack tools, etc.)

               

              Dependent on what the person's/group's responsibility is in the organization, I've created custom roles to access only what they need in the Admin window. Because we operate in a weird hybrid organizational structure, I also made it so our user roles can't make changes without involving at least one other person. This really helps to break down silos and communicate cross-functionally.