AnsweredAssumed Answered

Nurtures send, then stop

Question asked by Shelly Wilson on Apr 26, 2018
Latest reply on Apr 26, 2018 by Grégoire Michel

Anyone else had issues with nurture campaign's starting ok and then suddenly stopping? I had a series of 4 emails in a stream with a cadence set to send twice a week. After 1st email sent, no others in stream went out. I thought it was maybe because after I started the campaign I had to amend cadence days so as not to clash with other campaigns going out. After waiting over week to make sure Marketo wasn't just being slow to report activity, I decided there must be a fault, so I sent up a new stream with same members, put the remaining emails in to it, and activated it. Again, first email has sent (April 19th), but email 2 should have sent on Tues April 24 (but doesn't appear to have), and Email 3 should be sending today. Anybody else run in to this problem? Nurture sends first email then ignores rest of active emails? Smart list = 'Member of this nurture campaign'. Flow=Change Engagement Program stream to Try2

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