AnsweredAssumed Answered

Trigger Campaigns are not firing...

Question asked by Patrick Cash on Apr 25, 2018
Latest reply on Apr 25, 2018 by Amy Goldfine

We have begun to notice that our trigger campaigns are not executing. I notified support and they mentioned we have 'high priority' smart campaigns that are taking precedent over our other smart campaigns. However, the examples support have provided were implement 6+ months ago and we haven't had any issues before. Also, it doesn't appear that we are getting a significant boost in traffic via these campaigns; yet all our triggered smart campaigns are stalling out.


For example, if a form is submitted, it is captured on the landing page stats, but the SC looking for the submission will have no members, and no flow steps will execute. Hours pass and they still don't go through the smart campaign.


Has anyone else experienced this? Any recommendations?