6 Replies Latest reply on May 17, 2018 12:46 AM by Grégoire Michel

    People Missing from Wait Step (Requested Campaign)

    Matt De Palm

      Hi All,

       

      I put together a drip campaign for my organization but I'm having trouble confirming the presence of people in a wait step.  Program flow below:

       

      Campaign 01 runs every morning at 5am and Requests Campaign 02 in the flow step.

       

      Campaign 02 has trigger for "Campaign is Requested, Source is 'Any'", and the flow has a one hour wait step that must end M-F 6am before sending the email.

       

      My main issue:

      I activated the campaigns on a Friday at 12noon and 52 people immediately qualified for Campaign 01.  Per the program setup, that means that 52 people should have a campaign requested (confirmed that this happened), they should be members of Campaign B and they should be in the wait step of Campaign 02 until Monday at 6am.  However, there are currently no people in the wait step and no members in the program. 

       

      Am I missing something here?  Your assistance is greatly appreciated.

       

      Thanks!

       

      -Matt