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Trigger Campaigns not triggering

Question asked by 7a4bc41a1a504e5606eefc35c33cad93ce53a6b1 on Apr 21, 2018
Latest reply on Apr 22, 2018 by Grégoire Michel

Hey Everyone,


It appears our trigger campaigns have stopped working.


This is a lead that came in through a form fill. As you'll see, there was an interesting moment captured. This also triggered our trigger campaign for setting up a new lead's email preference center.



This is another lead that came in via the same form, but there's no interesting moment captured and the preference center trigger campaign never occurs. This person also completed our Step Two Questions, but that trigger wasn't activated by that either.



I've checked and it looks like none of the triggers we have set up are currently working. Has anyone else ever experienced this?