2 Replies Latest reply on Sep 18, 2018 9:07 AM by Guillaume Joulaud

    Changes reverting? Email send program

    Eleanor Jones

      Has anyone else encountered instances of changes made to email programs reverting after the end-user has saved, and/or just not working? Some examples of what I am encountering


      -Clone program; it carries a legacy "email 1." Create and change to new email 2, can't delete legacy email 1 (as though it is still in use...) - program ends up sending email 1


      -Clone program; it carries a legacy token for calendar. Change to new subject, date, time, etc. Next day, all the info is back to the legacy cloned-from program.


      -Editing email - change color on an element. Auto-save takes place, can see the new color in place. Edit another element, another auto-save...and the first element's color has reverted back to what it was before change.


      -Editing email - trying to apply custom color by swapping hex code. Have done this many times before with no problem - enter new hex code, hit "apply" - and no change. Change works when "text decoration: color..." added to HTML. Why is this suddenly necessary/why is WISYWIG editor in Rich Text not working?


      Yes, support case(s) open; no, not working with multiple tabs or multiple users. *VERY* curious if there are others in community who have experienced any of the above or similar issues.